Case Manager - Taupo

Mō tēnei tūranga mahi | About this role

Case Manager - Taupo

Permanent opportunities available

• Engage with clients to support them into work, training and community participation
• Fast paced, challenging and rewarding environment
• Be part of an organisation that makes a difference in the lives of New Zealanders

About the Role

As the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements.

Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us.   You'll work with clients to empower them to achieve their goals and to take steps towards a better future.

Every day is busy and demanding but very rewarding as you can positively influence people's lives.

About You

You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills.

You'll need to be fast and accurate with data entry. You will also need a good understanding of a variety of technology systems, and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.

Skills and Experience

You will bring to the role:

• Strong interpersonal skills and an ability to develop trust and rapport quickly
• Sound decision making and problem-solving skills
• The ability to adapt in a changing environment
• Sound computer skills and the ability to learn new systems and processes quickly
• Exceptional customer service skills

Our Culture

We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.

We have Case Managers that are happy to korero with anyone interested who wants to more about the culture in the Taupo centre and the vision and plan we have for our future.

If this opportunity appeals to you, do not hesitate, apply now!

Position Description

How to apply
 
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  
 
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 
 
All applications must be made online.  If this is not possible or if you have any queries, please contact Kelly Kuru @ kelly.kuru003@msd.govt.nz 
 
Closing date:  Friday, 17th May 2024

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.