Recovery Coordinator -Nelson

• Make a difference to Kiwi's lives as they work towards their recovery.
• Build your career in an organisation that offers huge development opportunities.
• Play to your strengths use your case management skills.

As a Recovery Coordinator at ACC, you'll play a critical role in supporting our clients who have suffered injuries, ensuring their effective rehabilitation and subsequent return to independence.

Mō tenei tūrana mahi | About this role

As a Recovery Coordinator, you will work within a national team to support people who have an accident-related injury. You will primarily hold a caseload of clients who require individual support because of the nature of their injury or needs. Working together with our clients, their employer, and providers, you will develop an understanding of their needs and tailor a programme that ensures a planned road to recovery. Your ability to partner with recovering clients and their whanau, support people and providers in a holistic way, be that by phone, email, or face to face (kanohi ki te kanohi), will enable your clients to make meaningful progress towards their goals and outcomes.

ACC is committed to Te'Tiriti'o Waitangi by providing space for'mātauranga Māori based approaches to support our clients.

For further information about the role, please click on Recovery Coordinator

He aha taku e tunanako ai | What can I expect.

• Career development
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching
• Flexible working options (after working with us for 6 months)
  • Work from home up to 3 days per week (we'll provide you with the tech!)
• Opportunities to pursue your passions within the organisation - this is a great opportunity into ACC and the wealth of opportunities it can hold.

The indicative starting salary for this role will be $67,422. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $73,490.

Ko wai koe | About you

You may currently be an administrator or working in customer focused industry looking to further develop your career. Our client base is varied so we are keen to ensure that we represent our communities.

Nga Pūkenga Motuhake | Important Skills

• Strong communication skills are important - written and verbal, in an engaging and supportive style.
• The ability to interpret, apply and explain complex technical information, solid time management skills, the ability to organise your day well, and agility to modify plans to meet client needs.
• Empathy - some client situations are complex, so you'll need to be able to demonstrate strong emotional intelligence.
• Personal resilience - as you will be working with people experiencing challenging circumstances.
• Case Management experience would be advantageous.

Ko wai mātou | Our Organisation

Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours
• Development opportunities in te reo Māori me ngā tikanga

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Applications will run through 11.55pm Monday 6 May 2024

Start date 8 July 2024

Applications will only be accepted when submitted through our Career Website.

If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email Hrhelp@acc.co.nz