Description
This role offers client engagement, data analytics, influence at senior leadership level, study support and career progression
In an office of 100 +, you will be part of a specialist team of two that proactively connects with customers considering a change in providers. Your role is to understand the customers circumstances and motivations to assess whether there is an opportunity to retain their business and in turn, improve the products and services the business offers.
This is not a role where feedback goes in one ear and out the other, the business takes customer feedback seriously. You will be analysing the data, looking for trends and presenting your findings and insights to the Senior Leaders of the business. Positive change and improvements can then be made in all areas of the business – hence this role has high customer and internal stakeholder engagement as well as influence at a Senior leadership level.
Your role will include but not be limited to the following;
- Proactively contact existing customers considering a switch of their KiwiSaver Provider and re-educating them on KiwiSaver and Managed Funds
- Provide guidance and support to help customers make informed decision about their KiwiSaver Fund.
- Analyse customer data to identify patterns and areas of risk, relay this to appropriate internal stakeholders.
- Work with Marketing to develop and implement targeted retention strategies to reduce churn and increase customer loyalty
- Advocate for changes and enhancements that will improve customer satisfaction and retention.
You know you’re right for this role if you have…
- Experience in a Client Services, Retention or Advisory role within Financial Services
- Great communication and analytical skills
- General knowledge of KiwiSaver and Investments
- An interest to complete your Level 5 Financial Services Certificate, Investments strand (if you haven’t already)
- A growth mindset – viewing learnings as opportunities to improve and grow
- Clear credit and police check
- CAREER PROGRESSION: There are ‘Real life’ examples of career progression – Either into financial advisory roles, leadership, project management or other areas of a growing KiwiSaver and Investment business.
- LEARNING & DEVELOPMENT: They offer lots of in-house training and education as well encourage self-development and learning. They’ll also pay for you to complete your Level 5 FS cert qualification.
- TEAM CULTURE: Supportive, fun, energetic team culture, Stunning offices, with a hybrid way of working where you can work from home and also learn from others when you’re in the office.
- COMPANY CULTURE/ VALUES: Progressive, growing business open to change, ideas, new initiatives, investment into technology and most definitely investment in their people!
If interested or curious, please apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. For additional queries, please feel free to reach out to Kathryn on kathryn@cultivate.co.nz (just remember to apply online first so your CV doesn't go missing!)
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right, something else might be.
A bit about Kathryn (Kat)
15 years recruiting within the NZ market - she has helped hiring managers build capability in their teams whilst mutually assisting hundreds of individuals take the next step in their career.
#SCR-kathryn-clarke
We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.