Team Leader Housing Support - Rotorua

Mō tēnei tūranga mahi | About this role

• Provide operational leadership to achieve better outcomes for our customers and staff
• Exciting opportunity to make a profound difference!
• Full-time, secondment role until August 2025 in our Rotorua office at $131,727 annum pro rata + 5 weeks' annual leave + health insurances

Ko tā mātou mahi - Our Role 

The Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.  

They will lead, coach, support and mentor a team who works with customers and whānau to identify and respond to their housing and wellbeing needs. 

Ngā haepapa - What you'll be responsible for 

Our Team Leader Housing Support will:

• Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers
• Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved
• Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people
• Produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing
• Work collaboratively with the Advisor Placement to assign whānau to the best-fit Housing Support Manager or Senior Housing Support Manager
• Contribute to enhancements of the role and to quality outcomes for each whānau.

Ngā pūmanawatanga ōu - What you'll need 

To be successful our Team Leader Housing Support will have:

• Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance
• Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs
• Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs
• Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups.

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.

Applications close at 11:59pm on Wednesday 15 May 2024.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.