Team Manager, Legal Aid Grants

Mō tēnei tūranga mahi | About this role

Te Haeata/The Opportunity

It's an exciting time to join the Legal Aid team as we focus on simplifying and modernising our service. Making it easier for our customers to access and understand us is at the centre of our strategy. We're looking for a motivated people leader that is focused on exceeding customer expectations by coaching, motivating and supporting our people to provide great service to the public every day.

Duties include:

• Lead and manage a team of Legal Aid Grants and Clerical Support Officers
• Coaching team members to perform at their best and provide great customer service
• Work alongside four other Team Managers focusing on delivering a nationally consistent service
• Supporting a program of modernisation to enhance customer service

Benefits:

• Lead and develop a diverse group of people.
• Opportunities for personal growth and development.
• Supportive team environment.

Ō pūkenga/Skills and Experience

• Significant people leader experience, preferably in an operational, service delivery environment.
• Ability to lead and motivate teams, ensuring team members have the appropriate skills and confidence to make quality decisions
• Passion for delivering outstanding customer service with a strong focus on continuous improvement
• Experience managing conflicting priorities and the flow of work in a time critical environment.
• Able to build and maintain a range of internal and external business relationships and networks.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. 

Utu ā-tau/Salary

The salary range for this role is $83,562 to $107,862, depending on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 16 May 2024; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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