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Country Manager - New Zealand

  • Auckland
  • Retail
  • Full time
  • Posted 38 days ago

Job Description

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As Australia and New Zealand's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it's the heart of everything we do.

As a leader in the retail market, we're optimistic about our future and yours. We're relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you'll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it's not just what you do, it's who you are that makes every day living brighter.

Join the team:

An amazing opportunity exists for an inspiring, versatile, and commercially savvy leader to take the reins of our retail operations business in New Zealand. As the most senior leader in the country, holding a directorship, and reporting to the General Manager - Stores & Central Operations in Australia, the role of Country Manager - New Zealand oversees a network of 26 Kmart stores, with 4 direct reports (3 Zone Managers and an Assistant) and over 2,000 team members. The role also partners closely with core local and Australian based support teams.

This is your chance to carve out a truly phenomenal legacy in a key and growing market of one of retail's brightest stars.

What you'll be doing:

At the heart of this role is devising and executing effective strategies to optimise sales growth, customer experience, team engagement, safety performance and business productivity. To do this, the key accountabilities include:

  • Create, champion, and oversee the delivery of compelling business plans and strategic initiatives in line with Kmart's strategic plan, that ensure sustainable business growth in the New Zealand market.
  • Develop, monitor, and maintain a contemporary and in-depth understanding of market trends, risks, and competitor landscape to adjust strategy as required, leverage new business opportunities, and preserve or accelerate business advantage.
  • Build, inspire and nurture a high-performance team culture where strategic purpose is clear, customer experience is core, and talent is unleashed, engaged, and recognised.
  • Establish and cultivate effective business partnerships with internal and external local and Australian based stakeholders to facilitate, promote and drive optimal business performance and brand reputation.

To be successful in this role you'll have:

  • Demonstrable retail operations leadership experience and knowledge, working in a high volume, fast-paced, multi-site retail environment.
  • Proven experience in optimising and enhancing capability across large teams to deliver exceptional customer, safety, compliance, and financial results.
  • Track record of success in developing and implementing strategic initiatives drawing on your strong commercial acumen and sound retail operations prowess.
  • Results-oriented and solutions-focused with experience in managing a large P & L and driving sustainable improvement across key performance metrics.
  • An engaging, passionate and 'no ego' leadership style with deft collaboration, influencing and communication capability.
  • Experience and track record in influencing and negotiating with key business decision makers.
  • A proven track record of recruiting, developing and leading high performing retail teams and individuals in geographically dispersed locations.
  • A positive change agent, with demonstrated results in continually evaluating and championing innovation.

Benefits we'll offer you

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
  • A team member discount card that gives you a discount at Kmart and Bunnings
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers!
  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
  • We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
  • A dynamic learning and support program
  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
  • Great career opportunities across the broader Wesfarmers Group

We're here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we're now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We're designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We're progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing

If you would like to explore a career with Kmart and this sounds like the perfect role for you - apply now!

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.