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General Manager - Service Operations

  • Auckland
  • Trades & Services
  • Full time
  • Posted 38 days ago

Job Description

Job reference - 36333

  • General management level role leading national automotive service operation
  • Executive level remuneration and benefits for this hands on transformational role
  • Powerful knowledge of automotive fixed operations required

About the employer
Acknowledged as one of New Zealand's largest national employers, strategic planning has accumulated to the realisation of a new venture scaling service operations across New Zealand. The new venture will deliver a new standard of excellence in automotive care underpinned by innovative technology.

Significant financial backing and leadership support combines to make this one of the most significant fixed operations roles to emerge in recent times.

The role and its duties
This Auckland based role is an exciting opportunity to form and lead a dynamic team from the inception and scale an extensive number of workshops across New Zealand.

Specific duties:

  • Reporting directly to the CEO, you will be empowered to create an appropriate structure for a nationwide business
  • Manage initially a small team of staff, scaling operations to eventually be responsible for one of New Zealand's largest technical teams. You will eventually lead significant national service operations as growth aspirations are realised
  • Support designing the customer experience from a customer digital portal for booking and other features to the onsite experience
  • Document and implement Standard Operating Procedures ensuring they are robust and repeatable, ensuring a strong focus on measurable KPI's that deliver increased return on investment and excellence in customer service
  • Recruit quality hires across technical, support, and line management roles
  • Advise and equip service facilities alongside senior management
  • Advise on budgeting issues alongside executive and work strategically across the division on growth plans
  • Hands on management of technical staff, support staff, and eventually line managers
  • Lead all compliance duties with AVI inspections and COF's and communications with NZTA Waka Kotahi
  • Develop reliable suppliers alongside executive team
  • The role has strategic and operational involvement across every aspect of daily service operations and scaling a nationwide business
  • The role is a leadership role but one with a hands-on operational focus
  • You will also be responsible for fostering a culture of excellence, driving team performance, and maintaining strong customer relationships
  • Set up of new sites throughout NZ, and dealer management systems alongside senior management
  • Collaborate with cross-functional teams to drive integrated solutions and achieve organisational goals

The skills sought

  • Powerful knowledge of automotive service and repair operations and proven experience leading large automotive service and aftersales operations
  • In-depth knowledge of all service operations systems and understanding of all KPI's across service operations with the skills to implement them
  • Strong commercial acumen and financial comprehension of budgets and balance sheets
  • Strong technical knowledge. It is likely you will have a national trade qualification relevant to this role or the ability to demonstrate exceptional success and leadership across automotive fixed operations
  • Strong communication and leadership skills that include both verbal and financial literacy alongside high levels of IT systems knowledge

The challenge and rewards
From the perspective of a senior role emerging in fixed operations (Service and Parts), this is a rare role to surface. Indeed, it is one of the most senior roles of its kind to arise in recent times. National Service Managers, Group Service Managers, Fixed Operations Managers of a senior level and strong process driven Service and After Sales Managers are all invited to apply.

Remuneration is scoped to provide a financial reward that reflects the seniority of the role and will likely exceed or meet ambitious requirements. Other extensive benefits also apply.

How to apply
Click the apply section and upload your resume online.

The closing date for applications is the 25th of May. Your application will be acknowledged at the time of application and again after the closing date when the processing of applications begins.

You can request a job description by contacting Jo-Ann Robinson on or Russell Phillips on .