Advisor Placement and Rehousing - Tauranga (24-month fixed term opportunity)

Mō tēnei tūranga mahi | About this role

• Newly created role to provide support to whanau transferring and moving from one Kāinga Ora property and being placed into another.
• Office based in Tauranga with potential to travel around Bay of Plenty and surrounding central regions.  
• Full-time, 24 months fixed term role at $112,375 annum (pro rata) + 5 weeks' annual leave + other great benefits.

Bring your expert questioning and people skills to help us place tenants in suitable homes.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

Based in one of our Bay of Plenty (BOP) area offices, our Advisor - Placement and Rehousing, is our future and current customer's point of contact with Kāinga Ora to provide support to whanau transferring and moving from one Kāinga Ora property and being placed into another.

The Advisor - Placement and Rehousing will be responsible for the placement and all Business Initiated Transfers across the Bay of Plenty (BOP). When required this role will also provide support with the Te Puku Ikaroa (central) region. This role provides advice to our customers and plays a pivotal role in ensuring the right house and supports are put in place for our customer and their whanau. They will have the ability to quickly and comprehensively assess and understand our customers housing and support needs, working closely with the Manager Housing and Wellbeing Support, Team Leaders, and their teams to build and leverage relationships with key agencies and local providers.

Ngā pūmanawatanga ōu - What you will bring:

• Specialised knowledge, skill and behaviour working with customers who may have complex wellbeing needs. This must include experience in health or social services
• Strong observational and practical analytical skills to make sense of complex, sometimes contradictory spoken and unspoken customer needs and other information
• Working knowledge of the Residential Tenancies Act
• Understanding of the Match to a Suitable Home and Guidelines • Ability to think conceptually and anticipate issues that may affect the customer and or Placement Team
• A good understanding of placement projects implementation plan
• Excellent planning and organising skills
• Strong communication and influencing communication skills
• Strong stakeholder management skills to develop collaborative relationships and engage with external agencies, support service providers and the broader community
• Proven negotiation and conflict resolution skills with the ability to manage customer expectations, negotiate trade-offs and maintain customer confidence in our outcomes and next steps
• Extensive experience building and enriching customer relationships, with strong empathetic skills to connect with customers with a range of needs and the ability to engage with hard to engage customers
• Ability to manage professional boundaries, show good ethical judgement, and apply policies and code of conduct, processes, and practice guidelines

As this role requires travelling across the immediate region, you will have a current NZ driver's license (vehicle provided).

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. 

Applications close at 11.59pm on Wednesday 24th Apr 2024

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.