Application Services Specialist

Mō tēnei tūranga mahi | About this role

Where you’ll be working: Hamilton CBD

The details: Permanent Full time – 40 hours per week

Salary details: Competitive salary + Kiwisaver

The Application Support Specialist is a crucial role within the Application Services Team, providing essential support to our customers for our suite of applications.

Te whiwhinga mahi | The Opportunity

This role requires a blend of technical prowess, customer service skills, and a keen eye for detail to ensure the smooth operation and reliability of our business-critical applications. The ideal candidate will be adept at troubleshooting, possess strong communication skills and have a proactive approach to managing application environments.

Key responsibilities of the role:

• Incident Resolution
• Contribution to Service Management
• Change Management
• Problem Management
• Small Projects

Click here to view the position description.

(Please note position descriptions can only be viewed on the Te Whatu Ora, Waikato website.)

Mōu | About you

Skills and experience you’ll need to be considered for the role:

• The ability to work within a Team to achieve Team Goals.
• 3+ years of experience in application support, IT support or a similar role.
• Knowledge of IT service management principles and frameworks (e.g., ITIL).
• Experience with incident management, change management and problem management processes.
• Proficiency in database management, SQL and application troubleshooting.
• Excellent communication and interpersonal skills, with an ability to interact effectively with a diverse range of stakeholders.
• Ability to manage multiple tasks simultaneously and adapt to changing priorities.
• Demonstrated project management skills and the ability to lead small project teams.

Mō tātou Ratonga | About our Service

Application Services provides organisation wide support and delivery through the entire application lifecycle for both corporate and clinical applications. Application Services works in collaboration with our sister Operations teams and the wider Digital Enablement team.

Ko ngaa hua o te noho ki roto o Waikato, te mahi hoki ki Te Whatu Ora, Waikato | The Benefits of living in Waikato and working for Te Whatu Ora, Waikato

Located in the heart of the mighty Waikato, Health New Zealand | Te Whatu Ora, Waikato operates over a number of sites, Hamilton City our main campus and smaller community-based hospitals across our region. Hamilton City has easy access to beaches and mountains, so if your interests range from a host of water sports, mountain biking to vineyard lunches, the area has something for you right on your doorstep. To discover more about our stunning area, please click here.

• As part of our Health NZ, Waikato family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities alongside our Health NZ, Waikato benefits and staff discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

He whare Manawanui, He whare Koronga | A committed workspace, a workspace with purpose

• We are committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our Health New Zealand | Te Whatu Ora family improves positive outcomes for the people and communities we serve.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Me pēhea te tuku tono | How to apply

Please apply online as applications are unable to be accepted via email. If you have any questions about the role please contact the Recruitment Team – Rachael.Devey@waikatodhb.health.nz

Closing date: 12/05/2024

Nau mai haere mai - Come join the team!