Description
About the opportunity:
Join a well-established training provider in Penrose, Auckland, with over 20 years of industry experience. They are seeking a Full-time and Part-time Customer Services Administrator to contribute to their positive work environment. If you value respect, honesty, and reliability, this role offers an exciting opportunity to liaise with customers, promote sales, and support instructors.
Role description:
As a Customer Services Administrator, you will play a key role in maintaining a safe and positive training environment. Your tasks will include using customized systems for booking training, sending confirmations, following up sales leads, answering phones, and ensuring the site's cleanliness. This role requires a can-do attitude and excellent customer interaction skills.
Responsibilities will include:
- Attend the site promptly at 7 am, providing on-site assistance for walk-in sales inquiries and supporting health and safety. Occasionally working in the Henderson-based office
- Respond promptly to client inquiries via email and phone, maintaining the set response times.
- Administer course materials, invoice training courses, and provide administrative support to instructors and management.
- Greet clients, facilitate induction procedures, and maintain a clean and tidy training site.
- Use customized systems for booking training, sending confirmations, and following up sales leads.
This role will suit someone with all or some of the following background/experience/qualities:
- Previous experience in a customer service role.
- Excellent command of English and proficient typing skills (60 words per minute or more).
- A full New Zealand driver's license, eligible to work in New Zealand, and without criminal convictions.
- Xero experience for receiving payments and processing invoices.
- Competency in Microsoft Office (Excel, Word, Outlook).
About the company:
Providing a second-to-none high standard of service to their customers is highly important for our client. They deliver training in a variety of machinery and have a strong foothold in a niche market focused on Health and Safety. Join a company that values its employees and offers a supportive team environment.
What they will offer
- Respectful and positive workplace culture.
- Opportunities for personal and professional development.
- Competitive remuneration and benefits.
- Social club participation.
- Full-time position (40 hours per week) with occasional Saturday work and team dinner meetings. Part-time position (20 hours per week)
To find out more:
If you are interested in finding out more about the role, please apply via the link. If you have any specific questions, please advise in your cover letter or email us at enquiries@twoticks.co.nz