We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone.
What you'll be doing | He aha tāu e mahi ana
You'll be the first point of contact for our clients and provide primarily inbound phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools and support to access our services.
As a CSR, you'll be at the forefront of peoples' lives - often during challenging times. This means you'll need to be able to lead calls with empathy and understanding to help callers navigate and resolve often complex situations and queries.
You'll be responsible and involved in making important decisions to ensure that people are given the right support.
It's important that we have the right CSRs who understand that the calls we receive can be difficult. You'll be working with callers who are asking for help with basic needs - and sometimes there may be situations where we cannot grant the request. However, our aim is to ensure that every client feels, respected, listened to and understood and we will work with them to find alternative solutions.
Our training approach will enhance your existing skills to confidently problem solve caller's needs. What you do will make a difference in our communities.
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
Hear from some of our CSR's: https://www.youtube.com/watch?v=QXB3AOrQHkg
What's in it for you l Nōu te rourou
You'll be rostered for 37 hours and 55 minutes per week over 5 days between the following:
⦁ Monday-Friday 6:30am to 10:00pm and Saturdays between 8:00am to 2:00pm.
⦁ Our standard daily operating hours are between 7am and 6.15pm Monday-Friday and Saturday 7.30am – 1:30pm).
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
As emergency events happen across NZ, we have a key role in the national response to our communities. We do expect flexibility to pitch in when needed, so you'll need to be able to adapt to new circumstances as they arise.
How to apply: What's next? | He aha e whai ake nei
Make sure your CV is up to date, so we can get an idea about your skills and experience.
In replace of a cover letter, you'll be prompted to answer two questions as part of your application. Please take some time to answer these as these will be used in shortlisting:
Applications close: 28 April 2024 – we are anticipating a large volume of applications and will be shortlisting as we receive them. To avoid disappointment please submit your application as soon as possible.
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate
If you are short-listed, the recruitment process includes an assessment. If you are successful from the assessment, you'll be invited to attend a face-to-face interview, planned for the week of the 6th of May 2024. Candidates must also be able to provide two work references (your current and previous employer).
Planned start date: 17 June 2024
Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Nicola Seymour at Hamilton_CC_recruitment@msd.govt.nz
Position Description
Salary range: $60,707.00 - $72,990.00