Customer Service representative

Our client is a leading provider of comprehensive, state-of-the-art genetic information and support services for sheep and beef farmers. Their DNA-marker technologies assist in the management of breeding programs, along with facilitating identification of genetically superior animals for more informed decision making and enhanced genetic gain.

They are now seeking a Customer Service Representative to cover a 12-month period of maternity leave cover. The start date would be the 1st of May for 1-month cross over training. This would be a perfect role for an agricultural or genetic graduate who is looking for an insight into opportunities within the sheep and beef industry, someone between current roles or at a career cross road. It is a sole charge position as part of the customer service in the genetics team.

Hours of work: 8am to 4pm

Rate: $28 per hour + 8% holiday pay

Responsibilities include:

• Answering all customer queries through phone and email
• Sample data entry and package samples for submission to the laboratory in a timely manner
• Handling a variety of Sheep & Cattle samples
• Liaising with the Genetics Field Force on the support and delivery of Genetics products
• Accounts payable/receivables support
• Promote positive customer service and coming resolutions effectively to achieve the best possible outcome.

To be considered for the position:

• Accurate and proficient data entry skills
• A working knowledge of New Zealand cattle/sheep industries (preferred but not essential)
• Intermediate Microsoft suite
• Excellent communication, organizational and time management skills
• Excellent problem-solving skills and able to use initiative

If this position is of interest to you, please send your resume to aoife@trianglerecruitment.co.nz