Customer Service Representative

Job Description

Provide customer satisfaction by answering product and service questions; suggesting information about other products and services for this global leader that creates products for access solutions and door openings in homes, businesses, and institutions. This includes doors, door and window hardware, mechanical and smart locks, access control and service.

Located in the Northshore, this is a full time position working Monday - Friday, 8am - 5pm in the customer service team. We are looking for an experience person who has been in a similar role and is willing to learn, grow and work in a team environment.

About the role:

• Supporting all Customer Queries via phone, live chats, and phone calls.
• Process any orders by phone and email.
• Providing support for inbound sale reps on the road.
• Following up on all orders - supply and delivery.
• Keep up to date with companies product knowledge.

Skills and Experience

• Computer Savvy.
• Great communication and listening skills.
• Great interpersonal and oral skills.
• Knowledge of Microsoft Excel and Word.
• Quick learner and willing to learn a range of products
• Great attitude and a team player.

Benefits

• Paid Birthday leave.
• Northshore Based.
• Overseas growth opportunity.
• Staff BBQ's and lunches.
• Competitive pay.
• Onsite parking.

Successful candidates must pass a Drug, Alcohol and MOJ test