Customer Services Manager

Mō tēnei tūranga mahi | About this role

Mō te tūnga | About the role

Our Customer Services Managers (CSM) are proven leaders within our Shared Services units. They are passionate about their roles and driven by success for their teams.

Our CSMs empower and inspire our teams of customer experience representatives to deliver efficient, quality services to our personnel at all NZDF locations. These vital services include travel bookings, housing and fleet management, just to name a few.

They are passionate about building staff engagement, ensuring teams understand their purpose, feel connected, engaged and motivated at all times, to deliver a high standard of service. 

You will continuously look for ways to do business better, ensuring we are meeting the compliance requirements of NZDF policy.  

Other responsibilities include budgeting, resource management and reporting on current projects.

Ngā pūkenga me ngā wheako | Skills and Experience

Our ideal candidate comes from a customer centric industry, is a proven strong leader with experience working within a large organisation. 

Other skills and experiences needed:

• Confidence in your ability to manage relationships and foster new ones.
• Excellent written and oral communication, including the ability to clearly explain concepts.
• Previous experience in applying continuous improvement initiatives.
• Strong MS Office experience, SAP would be advantageous.
• Class 1 Full Driver's Licence.

Please be prepared to discuss/present on one or two of your experiences if you are successful through to interview stage.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers an empowering work environment. We're recognised for our efforts; being Rainbow Tick Certified, holding a Gender Tick Advanced Accreditation. Join us in shaping a brighter future, where everyone thrives.

Me pēhea te tuku tono | How to Apply

Applications close on Thursday 4 April 2024.

Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

• All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
• Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
• Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.

NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.

NZDF Contractors – please apply via the Defence Careers website.

NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

• most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
• is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.