Level 2 Information Services Support Specialist

We are looking for a vibrant, energetic individual who has a technical knowledge of computers, software, and networks, to join a busy District Council in Rolleston. In this role you will be providing support to business staff in their onsite IT helpdesk, in a level 2 capacity.

This is a fulltime temporary position until the end of June, with hours being Monday - Friday: 8am - 5pm. You must be available to start immediately.

Responsibilities:

• Providing friendly, professional, and timely support to users on hardware, software, and other digital equipment
• Responding to user level equipment failures
• Being a point of escalation relating to technology issues within the organisation
• Ensuring assets, operations, and procedures are followed and well documented
• Maintaining a high level of cyber security awareness, and assisting in educating staff to make secure choices in their digital operations

Skills and experience required:
You will be someone who can work through large volumes of incoming tickets, and confidently troubleshoot for staff users across all areas of the business. As this is a level 2 position, it will be essential that you bring a strong working knowledge around computers, software, networks, and telecommunications systems.

• Two years experience in a Level 2 Helpdesk environment (or very experienced Level 1)
• Experience working with ticket management systems, within a large busy corporate environment
• Experience in Microsoft Azure and AD user setup, laptop and network troubleshooting
• Knowledge of Microsoft desktop operating systems, networking fundamentals, Microsoft systems, and physical devices

On offer:

• Carparking onsite
• $35 per hour
• Central location in Rolleston, situated just off the motorway.

Apply:
If you are interested in the above role please apply online, or for a confidential discussion call Millie Nathan on 03 948 1507. We look forward to hearing from you.