Part-Time Customer Service Representative

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for customers visiting our client's mall. In this role, you will deal with all customer enquiries, take responsibility for and proactively resolve any issues, and do all you can to meet customers' expectations. Some of your tasks will include:

• Attending to emails and phone calls
• Cash handling, and processing banking 
• Assisting the marketing team with promotional campaigns and displays
• Looking after lost and found items (and children), and aiding customers who need to hire mobility equipment
• Selling gift vouchers

Who are we looking for?

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match. An ability to remain calm in all situations is essential, and above all, you will be a passionate team player who takes pride in delivering a memorable experience.

Ideally you will have:

• Some experience in retail, hospitality or a customer facing role
• Excellent Communication Skills
• Basic computer and office/administrative skills
• Flexibility to work additional hours if necessary

This is could be a suitable job for a student, or perhaps a semi-retired person. It might also suit someone looking for an entry point into sales or marketing, or a possible future internal position. If you see yourself in one of these categories, and the hours suit, get in touch now; we'd love to hear from you.