Security Officer - Kaiwhakamaru Paremata

Mō tēnei tūranga mahi | About this role

Are you in a customer facing role, looking for a career change? Parliamentary Service is looking for four professionals from all walks of life, who bring transferable skills in fostering exceptional customer experience.

Te tima - The team

Our Parliamentary Security Officers are the friendly faces welcoming you onto the Parliamentary Precinct and play an integral role within Parliament. Our Security Group is collectively responsible for providing 24 hours per day, 7 days per week security services to members of Parliament, staff, contractors, stakeholders, visitors, and customers who work within and visit New Zealand's Parliament. The Security Group strive to be known for their professionalism and to make Parliament an open, accessible, efficient, safe, and secure place.

Mo te tunga - About the role

We have four full-time permanent positions to fill, working Monday to Friday, so no weekend work! In this role, you'll be tasked with providing pro-active customer and security services to the Parliamentary Precincts, and to Members of Parliament and staff working in our communities, and in Electorate and Community Offices across New Zealand.

We welcome hundreds of visitors every day and you will be responsible for ensuring the safe and secure operation of security screening, while providing exceptional customer service to our visitors. You will be well known for excellent communication skills and have the resilience and ability to adapt to different situations and scenarios - no two days are ever the same in this environment!

This is a physically active role that is suited to someone with sound judgement and a well-balanced approach as you will be responding to incidents, emergency situations, protests and events.

Nga ahuatanga kei a matou - What's in it for you?

• We want you to succeed here, so you'll be joining a supportive and empowering team who provide thorough one on one training in the role
• Be part a high performing group who is well known in the business for their exceptional customer service
• Variety plus! Work in an exciting and ever-changing environment where you are in the heart of democracy and a part of the action at Parliament
• We offer a range of benefits including study assistance, five weeks annual leave
• The appointing base salary for this role is $61,679 per annum (remuneration band extends beyond the appointing salary to account for tenure progression)

To kete - What you will bring to the role:

• A genuine passion for providing excellent customer service and a 'can-do' attitude
• An enthusiastic attitude toward learning new and exciting skills
• The ability to work co-operatively and collaboratively as part of a team
• Excellent interpersonal skills and a calm and collected manner when under pressure
• Strong time-management, organisational skills and attention to detail
• Able to meet specialised training standards which includes a physical capability test to carry out the requirements of the role

Of the utmost importance is alignment with our organisational values, and the drive and motivation to move forward in a manner true to these values: Integrity, Manaakitanga, Accountability, Whanaungatanga and Empowerment!

Me pehea te tuku tono - How to apply:

If you are interested in being a part of our collaborative and engaged Security team committed to providing the best service to the best Parliament in the world, apply now.

All applications must be made online. If this is not possible or to arrange a confidential korero, please contact Renee Beeson on 04 817 6167 or email renee.beeson@parliament.govt.nz

We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers, this date may change). You may be asked to complete a pre-interview screen via phone or video. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Please note: To be considered for this position you must be a New Zealand Citizen or Permanent Resident and able to obtain and maintain a NZ Government National Security clearance at SECRET level.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

To apply for this job, please go to our job site https://careers.parliament.govt.nz/home and enter the job code 35833TM

Applications close at 5pm on Wednesday, 8 May 2024.