Senior Change Analyst, Sector Digital Channels, Data and Digital

Mō tēnei tūranga mahi | About this role

Join Health New Zealand - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Te whiwhinga mahi | The Opportunity

Our Sector Digital Channels team are working to expand and improve the digital health landscape in Aotearoa. We are the digital transformation partners enabling modern technology solutions that improve the people and whānau experience through equitable access to varying models of care.

We are the change agent for national programmes and work with our customers and partners to enable equitable access through both digital self-service and assisted channels and to reduce pressure on the workforce through automation and integration.  We are product focused and leverage modern platforms, technologies and ways of working to deliver quality, sustainable and cost-effective products and services.

We take pride in leading change that will provide equitable digital solutions for the health of Aotearoa.

Mōu | About you

As a Senior Change Analyst, you are a member of the Change and Adoption team. Our team holds collective accountability for maintaining and enhancing technology services while implementing and supporting our Health New Zealand – Te Whatu Ora priorities.

You will be supporting and leading change management and analysis activities within the Data and Digital function to ensure the successful delivery of business change initiatives and strategic outcomes. You will also provide coaching, guidance and mentoring to Change Analysts and other stakeholders.

Our team is part of a 24 x 7 Services organization with a presence in communities across New Zealand. Our technology landscape is buzzing with activity, serving countless users and supporting business-critical applications. We're talking computing, networking, telecommunications, and cloud-based services. It's a dynamic environment, and with collaboration and teamwork, we'll tackle any challenge that comes our way.

Ngā pūkenga me ngā wheako | Skills and experience

• A relevant tertiary qualification. 
• Seasoned experience supporting change management in a complex and fast paced environment. 
• Sound knowledge of change management techniques. 
• Ability to extract and analyse information in order to identify, evaluate and communicate change risks. 
• Strong problem-solving skills. 
• Leadership experience with strong coaching and mentoring skills.
• Experience working with internal and external stakeholders. 
• Strong analytical skills required to investigate business processes and identify areas for improvement. 
• Analytical and enquiring mindset, with a willingness to ask probing questions to understand the underlying information. 
• Demonstrated intuition and the ability to balance good process with the need to make clear decisions in demanding situations such as. priority service outages.   
• Demonstrated ability to work under tight timeframes and manage competing priorities while remaining resilient under pressure. 
• Excellent organisational skills with a methodical approach to prioritising work to meet deadlines. 
• Strong relationship management skills and the ability to develop, maintain and influence professional working relationships with a wide range of stakeholders. 
• Excellent written and oral communication skills and the ability to explain information in a way that is readily understood. 

Desired: 

• A relevant change management qualification or accreditation. 
• Experience working in the health sector or other Government body. 
• Knowledge of the machinery of Government. 

Ka kawea e koe | You will bring:

• A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles in a meaningful way in this role.
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth.

Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world

Health New Zealand – Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Health New Zealand – Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People.

Tō tūranga i roto i Te Whatu Ora | Your place in Te Whatu Ora

When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role (by submitting your cover letter and CV), please click “APPLY NOW.”  For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Bella at careers@health.govt.nz