Senior Service Desk Analyst (Contract)
auckland
Contract/temp
Expires in: 18 days
Posted by:Momentum
Description
- CBD Office - Onsite 5 days a week
- ASAP Start
- Must have experience with Azure
About the contract:
Join our clients growing Service Desk team as a Senior Service Desk Analyst, where you'll thrive in an exciting and vibrant environment, delivering comprehensive IT support to our staff. Your role encompasses complete management of incidents and service requests, ensuring clear visibility over first and second level support activities, and remote support tasks such as software distribution and end-user administration.
Job tasks:
- Efficiently categorize and address incidents via a ticketing software and ensuring resolution or appropriate delegation.
- Maintain clear and consistent communication with end-users and key stakeholders, providing detailed updates to facilitate seamless handover if necessary.
- Support end-users in navigating hardware, software, operating systems, and networking issues, including troubleshooting printing and phone system concerns.
- Accurately log incidents and requests to aid in effective problem management.
- Manage service requests from initiation to resolution, coordinating with internal and external resolution teams as the single point of contact.
Your background:
- A technical IT qualification or equivalent practical experience.
- Proficiency with Microsoft Office applications is essential, along with Azure
- Experience in a fast-paced, customer-centric service desk environment is highly beneficial.
- A respectful and patient approach to interacting with end-users.
- Skilled in using remote management and software patching tools.
- Proven ability to diagnose and resolve connectivity and printing problems.
- A foundational understanding of ITIL methodologies is preferred.
Please apply via the prompts if you are in Auckland and have the right to work in New Zealand. As this is a contract our client cannot sponsor and you must be in Auckland due to ASAP start. Paula Rae Broussard will be going through all applicants - paula@momentum.co.nz