Systems Engineer L2 / L3

About the opportunity:

Our client, a prominent player with over 30 years in the IT industry, invites applications for the role of Systems Engineer L2/L3 in Epsom, Auckland. Joining their close-knit team, the successful candidate will contribute to the technical support of hardware and software applications, working with a diverse client base.

Role description:

As a Systems Engineer L2/L3, you will be responsible for providing technical support for hardware and software applications, primarily on the Microsoft Windows platform. The role involves managing on-premise and hybrid infrastructure, resolving incidents, upgrading software and hardware, and interacting with clients.

Responsibilities will include:

• Provide technical solutions and recommendations, ensuring alignment with customer expectations.
• Act as an escalation point for complex technical issues, mentoring and developing team members.
• Conduct intermediate to advanced technical product training in Mac and Windows environments.
• Install, troubleshoot, and maintain computer systems, hardware, software, and peripherals.
• Implement and maintain physical and Hyper-V-based servers.

This role will suit someone with all or some of the following background/experience/qualities: 

• Previous experience in a managed service provider environment.
• Proficiency in Active Directory, Hyper-V, IIS, RDS, and Radius.
• Strong understanding of TCP/IP protocols, Subnetting, IP addressing, VLANs, DHCP, DNS, NAT, and Routing.
• Experience in Azure Administration, including on-premise to Azure migrations and virtual machine management.
• Advanced knowledge of Microsoft Windows Server 2012-2022.

About the company:

Our client boasts a rich legacy of over 30 years in the IT industry, committed to employing top talent and investing in professional training and development. Specializing in managed services, the company delivers exceptional technical solutions to a diverse clientele.

What they will offer

• Opportunity to work with cutting-edge technologies and diverse client projects.
• Supportive team environment with continuous professional development.
• Competitive remuneration and benefits package.
• Varied responsibilities, including regular client site visits.
• Exposure to a range of systems and technologies, fostering skill diversification.

To find out more:

If you are interested in finding out more about the role, please apply via the link. If you have any specific questions, please advise in your cover letter or email us