Team Leader Housing Support - Counties Manukau (Fixed Term until Feb 2025)

Mō tēnei tūranga mahi | About this role

• Provide operational leadership to achieve better outcomes for our customers and staff
• Fixed Term/Secondment opportunity until February 2025 in Counties Manukau
• $131,727 salary + 5 weeks' annual leave (pro rata)

Mō mātou - Our Organisation

At Kāinga Ora - Homes and Communities, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build Aotearoa future.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Te Takinatanga - Our Story

Kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do.

We are increasing our leadership roles to ensure our people are well supported in their role, and we have the ability to create strategic relationships with agencies and social service providers to help our customers strengthen their wellbeing.

For our customers, we will provide a more holistic and personalised service to address both whānau housing and personal support needs - and respond to those needs. Recognising the links between housing and whole of life outcomes.

Ngā mahi - What you'll do 

The Team Leader Housing Support based from our Mangere office in Counties Manukau leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.  

They will lead, coach, support, and mentor a team who works with customers and whānau to identify and respond to their housing and wellbeing needs. 

Ngā haepapa - What you'll be responsible for 

Our Team Leader Housing Support will:

• Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers
• Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved
• Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people
• Produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing
• Work collaboratively with the Advisor Placement to assign whānau to the best-fit Housing Support Manager or Senior Housing Support Manager
• Contribute to enhancements of the role and to quality outcomes for each whānau.

Ngā pūmanawatanga ōu - What you'll need 

To be successful our Team Leader Housing Support will have:

• A tertiary qualification or equivalent experience.
• Sound knowledge of Residential Tenancies Act.
• Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
• Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.
• Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.
• Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups.

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

Applications close Friday 17^th May 2024.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.