Team Manager-Contact Centre

Mō tēnei tūranga mahi | About this role

Team Manager – Contact Centre

CBD, Wellington Collections Contact Centre

Te Haeata/The Opportunity

• Lead, support and inspire the team to deliver good outcomes
• Build positive relationships

• Great team environment 

Are you an experienced Leader that has the ability to be decisive and remain calm under pressure?

The primary focus of this role is coaching to lift capability and improve outcomes, improve engagement, measure the quality of work, and manage the performance of every team member.

You will be responsible for managing a team of 10-15 Collections Registry Officers or Debt Officers.

It is a busy role and requires someone who can balance their teams needs with the needs of the business and, most importantly those of our participants.

He pūkenga tou/Skills and Experience

We're looking for a positive, engaging leader who will naturally have excellent communication and time management skills. 

You'll also need:

• Leadership experience in a Contact Centre environment (min 2 years)
• To have the ability to influence change and can have courageous conversations whilst demonstrating resilience.

• The ability to motivate staff
• Excellent problem-solving & organisational skills 

• To be able to interpret data from reporting to support coaching conversations.

Mō mātou/About us

At Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

We are a fun, friendly and diverse group, and we pride ourselves on the strength of our relationships, so you'll need to be authentic, reliable and enjoy collaborating as part of a team.

We encourage and inspire our teams through energy, enthusiasm, integrity and have a consistent focus on what is important - excellent service to drive good outcomes!

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The appointing salary for this role will be between $83,562 and $107,862 based on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 01 April 2024; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact recruitment@justice.govt.nz

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