Telephone Operator - Call Centre

Mō tēnei tūranga mahi | About this role

• Permanent position working 36 hours per fortnight (0.45FTE)
• Nelson location
  

• Challenging role for an efficient telephonist
• Support our team to make a real difference to the lives of people in our community
  

Join Health New Zealand l Te Whatu Ora Nelson Marlborough at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Ngā mōhiohio e pā ana ki tēnei mahi (About this position)

We are looking for a telephone operator, to work 3.00 PM to 11.00 PM on a rotating roster.

Shifts will be rostered: 5 shifts on, 10 shifts off working across weekdays, weekends and public holidays.

This position would appeal to someone who enjoys a challenge and looks for job satisfaction. Key duties include answering the phone, after-hours reception duties, interacting with the public and dealing with emergency situations.

Ko wai he kaitono tōtika? (Who is an appropriate applicant?)

To succeed in this busy role, you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and handle pressure.

We expect intermediate computer skills, ideally with PC based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given.

The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.

Ā mātou rōpū (About our team)

Health NZ Nelson Marlborough is the main health provider for the Te Tau Ihu, the top of the south. With nearly 3,000 employees, we are Nelson - s and Marlborough - s largest employer supporting the health and wellbeing of over 150,000 citizens across the region. 

Our main locations are Nelson and Wairau Hospitals, and the Richmond and Marlborough Health Hubs, but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference.

We value integrity, innovation, respect and teamwork. 

Ētahi atu mōhiohio (More Information)

https://www.youtube.com/channel/UC34XErxkHJ5YAn59o6SrhnA

Ngā huanga o tēnei mahi (The benefits of this position)

At Health NZ Nelson Marlborough we encourage a workforce that is innovative, eager to learn and enhance their skills, and passionate about caring for our community.

Nelson is one of New Zealand - s top lifestyle destinations and offers an amazing variety of leisure pursuits, beaches, rivers and national parks with great opportunities for outdoor activities such as kayaking, mountain biking, tramping, skiing, golf, sailing, as well as abundant sunshine and outstanding scenery. For more information on the Nelson/Tasman region visit http://www.nelsonnz.com/

Me pēhea ahau e tono ai? (How do I apply?)

For general enquiries please contact our recruitment team on vacancies@nmdhb.govt.nz or 03 539 5748.

For role specific information please contact Bipul Poudyal - Telephone Operator 2IC on bipul.poudyal@nmdhb.govt.nz .

Apply now, it - s easy. Please fill in our online application form and include a cover letter explaining your interest in this position.

https://nmdhb.careercentre.net.nz

Ref:  N24-242

Applications close: Open until filled (unless filled prior). Applications will be reviewed as they are received, so we encourage you to apply early.

Health NZ Nelson Marlborough strongly endorses Te Tiriti o Waitangi.

We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves. We strongly encourage applications from candidates who identify as Māori and we recruit for cultural competence.  

He waka eke noa. We are all in this together.